RONN MALVIN A. ISLAN

Information

Detail-oriented and proactive Application Support Specialist with 7 years of experience in maintaining and troubleshooting enterprise applications. Skilled in resolving incidents, working with cross-functional teams, and ensuring application reliability. Experienced in ITIL practices, SQL, and user support. Adept at balancing technical solutions with business needs.

Education

•Bachelor of Science in Information Technology – San Pedro College of Business Administration (2009 – 2013)

•Web Designing (Short Course) – Informatics Alabang (2015)

Skills

• Automation (Microsoft Excel VBA, Microsoft Visual Basic6, VB.NET, VB Script, Postman (REST API Testing)).

• Fluency in Microsoft Office 365 (Word, Excel, etc); familiar with ITSM Tool, JIRA, SharePoint, Salesforce Lightning, Knowledge DB-Tool

• Problem Solving/Technical Information and Process Improvement skills

• Exceptional technical troubleshooting and problem-solving experience

• Knowledge in HTML5, PHP, WordPress, MySQL, SAP, API, and Tableau.

• Good communication skill with the ability to communicate technical information effectively.

Key Skills

• Application Support & Maintenance

• Incident & Problem Management (ITIL)

• SQL / Database Queries

• VB Script / VBA Automations

• Monday.com / Jira / Salesforce / SharePoint

• Application Deployment & Configuration

• Root Cause Analysis

• Client & Stakeholder Communication

Work Experience

IT/MIS Staff, July 2013 – November 2014

Pacita Liner Inc.

IT/Payroll Staff, November 2014 – March 2016

Southernstar Manpower and General Services Inc.

Transaction Processing Associate, April 2016 – August 31, 2018

Accenture Inc.

Transaction Processing Associate, April 2016 – August 31, 2018

Accenture Inc.

Reporting Analyst/IMS Analyst – October 1, 2018 – September 2019

Technical Support Analyst – Level 2 – September 2019 – March 2021

Technical Support Specialist – Level 2 – March 2021 – April 2023

Hubwoo.com(A perfect commerce company)(Proactis)

Technical Support Specialist – Template Design – November 2023 – Present

FlatPlanet – (Seagull Scientific, LLC)